Biscaye's experienced consultants, led by Nancy Forrester, will be with you every step of the way as your organization makes its transformation to greater efficiency and productivity.

On the operations side, we will guide workers and managers in data-collection and analysis and work with them to identify vital components of the process where change can be most effective. We will help them implement a plan for change based on that analysis and our knowledge of best practices.

We combine these efforts with facilitated leadership- and communication-building sessions aimed at reducing conflict, enhancing cooperation and collaboration, and increasing job satisfaction and productivity...the human side of the equation.

This unique combination of "hard data" analysis and leadership development is at the heart of our success.

"We set a seemingly impossible goal of a 70% increase [in completely handling claims the first time we touched them]. [With Biscaye Consultants] we examined what obstacles were in our way and the paradigms behind those reasons, giving us the ability to see ourselves in an entirely new light and structure bold new courses of action. We will use them again ... because, working together, we accomplish great things."

John Foley, Senior Vice President of Customer Support Operations
Delta Dental